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I following contacted the new gambling establishment, indicating your put will likely be reimbursed rather than demanding wagering. The player verified bill of your own refund, so we marked the newest problem as the fixed. The player out of Switzerland encountered repeated verification rejections in the MalinaCasino even after posting the correct files.
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The ball player out of Spain stated that their detachment had been under verification for 4 days, and were unable to verify its membership. Talk help given no clear guidance, leaving her or him concerned about shedding their funds. The issue are fixed if the player’s membership is actually confirmed, as well as the detachment is effectively canned. The new Issues People designated the fresh problem while the resolved within their program, appreciating the new player’s venture. The player verified one to the membership didn’t want KYC and that every places and you can distributions got produced using the same charge card.
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The gamer of France features requested a detachment more than a couple of weeks prior to submitting which ailment. We declined the new criticism because the pro didn’t answer all of our texts and you may questions. The gamer away from Spain would like to withdraw the earnings out of 1025 euros. But not, the brand new casino try requesting comprehensive confirmation, and exchange record. The ball player are experience problems in the posting these types of documents onto the website, even after looking to required options. Immediately after our intervention, we were capable improve the athlete to get their earnings.
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